GBCVB member companies should create and adopt strategies to reduce the risk of COVID-19 transmission. Congested, high-traffic areas must be adapted, business operations updated, and employee guidelines enhanced. All measures should reflect CDC best practices and protocols.

Travel businesses strategies should include:

• Mandating hand hygiene

• Providing personal protective equipment (PPE)

• Installing physical barriers

• Sanitizing high-touch areas frequently

• Altering business hours to ensure thorough cleaning and sanitation periods

• Encouraging physical distancing with clear signage in common areas

• Reconfiguring public spaces to discourage crowd congregation

• Limiting physical contact between staff and customers via online ordering, curbside

  service delivery, automated ticketing and entry capabilities

• Producing new employee training modules to guarantee compliance with all public

  health and safety guidelines

Partners should consider modifying the following:

• Ticket processing

• Identification display

• Check-in procedures

• Payment transactions

• Ordering and pick-up services

  Travelers and travel businesses must work in concert, as partners, to reduce transmission risk, which means businesses should offer resources to help customers to monitor and screen their own health, including:

• Signage that describes COVID-19 symptoms

• Guidance to local public health resources in case testing or treatment is needed

• Materials describing good health and hygiene practices

• Communications that encourage travelers to stay home or postpone trips if they are

  not feeling well

*The Risk Mitigation section reflects recommendations put forth in U.S. Travel’s document Travel in the New Normal.